Senior Service Delivery Analyst

Fareham - Hampshire

Competitive Salary - Permanent

Futures Recruitment Services are delighted to be working with a growing global company in the Financial Services sector who specialise in fund and corporate services.

Our Client is currently looking to hire a Senior Service Delivery Analyst.   The role will be to provide IT support across the group, whilst having site responsibility for business escalations within the Southampton office. We the successful candidate should be able to demonstrate strong technical, leadership, and communication skills whilst delivering a proactive service focused capability to the business.

Key Responsibilities for the Senior Service Delivery Analyst:

  • Delivering strong technical first point of contact support for all of the IT services consumed by the mobile workforce across the group, achieving high resolutions at first interaction.

  • Accountability for onsite support provided within the Southampton office, as well as occasional travel required to similarly deliver within the London office.

  • Deploy and maintain all end-user hardware and software, and accurately manage the IT asset inventory.

  • Build a strong collaborative relationship with business users and gain a good understanding of the business needs that are supported.

  • Prepare and maintain procedures and configuration documentation relating to all aspects of the services delivered, including knowledgebase articles for end-users.

  • Identify continual service improvements to aid the day to day works of the business.


Skills, Knowledge and Expertise required for the Senior Service Delivery Analyst:

  • Strong experience within an IT environment

  • Strong technical background in Microsoft products

  • Proven analytical and problem-solving abilities

  • ITIL foundation certification not essential but an advantage.

  • Demonstrate organisational skills with the ability to prioritise and manage a diverse workload, delegating tasks when needed.


If you are seeking a new opportunity to flourish and grow your skills within a highly successful firm  - Call Cade Bryant today to discuss this excellent opportunity.

​Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. 

This vacancy is advertised by Futures Recruitment Services who operate as an employment agency. Due to the high volume of applications received we are not able to reply to each personally and should you not hear from us within 7 days this means your application was not successful on this occasion.

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Futures Recruitment Services

52 South Street

Chichester, West Sussex

PO19 1DS, UK


01243 839286

Monday - Friday 8.30 - 5.30pm

Email Us.