Senior Service Desk Technical Support Analyst
£15.30 per hour EMEA
£17.00 per hour APAC
Futures Recruitment Services are delighted to be working there global client for a Senior Service Desk Technical Support Analyst. This is an exciting opportunity has arisen for an IT Service Desk Analyst to provide technical support within the Distributed Operations Department of our client’s Companies in Milton Keynes
Within the Senior Service Desk Technical Support Analyst position you will be the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems.
You will manage all aspects of Installing, maintaining and troubleshooting hardware and software according to company standards – reconfiguring existing systems or performing system upgrades as required.
This will require monitoring and escalating issues until resolution, closure or handoff to a specialized support team.
•Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
•Installs, maintains and troubleshoots hardware and software according to company standards – reconfigures existing systems and/or performs system upgrades as required
•Logs all issues with appropriate documentation as requested
•Route calls to appropriate support teams as per described troubleshooting steps
•Monitor and escalate issues until resolution, closure or the appropriate group has accepted
•Maintain current knowledge of support knowledge provided through training and the base skills and experience
These positions will require the successful individuals to provide technical support to users based in our APAC (Asia Pacific) and EMEA territories.
● EMEA Shift Patterns - Monday - Friday
● APAC Shift Patterns - Sunday - Thursday with start and finish times between 9pm and 9am.
Required skills and experience:
•Bachelor’s degree in computer science or equivalent is desired
•Experience of working within a similar capacity for a Service Desk / Call Centre.
•Technical Troubleshooting experience.
•Familiar with a variety of the field’s concepts, practices, and procedures
•Must have excellent verbal and written communication skills
Our client offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.
To Apply send your CV and application form to Kirsty - Email: firstname.lastname@example.org